Privacy and confidentiality policy

Last updated:
September 18th 2023 - version 2.0

Clinique Chiro-Santé is committed to safeguarding your privacy and the personal information it collects on its website or through any other technological means, and shares with third parties as part of its activities.

This Privacy Policy outlines how Clinique Chiro-Santé protects the personal information it holds, in compliance with the requirements of applicable privacy laws to which it is subject, as well as any other relevant laws and regulations in this field.

This Policy does not apply to information that is considered public under these legislations.

1. Responsibility

Étienne Lefebvre is responsible for the protection of personal information he holds or entrusts, as applicable, to a third party.

Clinique Chiro-Santé ensures that its employees, as well as the third parties with whom it does business, protect the confidentiality of the personal information to which they have access, regardless of the nature of their medium or the form in which it is accessible.

2. Personal information we collect

By visiting our website, it is possible that personal data about you, such as your name, address, email, telephone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example by completing a contact form, a request for quotation, a request for reminder, etc. Our commitment focuses on the exclusive collection of essential and relevant information in order to respond to your service request.

3. Purpose of collection and methods by which we collect personal information

We use the personal information collected solely to achieve the objectives described below.

To enrich your browsing experience, our website uses cookies. These are small text files that are kept on your device when you explore our site. They allow us to collect information such as the pages visited, the duration of the visit and your language preferences. This data helps us to analyze trends, optimize our site and offer you personalized content.

You can choose to accept or decline cookies using our consent banner. It is also possible to enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit some features of our website.

3.1 Definition of the different cookies used

3.1.1 Functionality cookies

These cookies are necessary for the proper functioning of the website. They are usually created as a response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.

3.1.2 Statistics cookies

These cookies collect information about how you use the website, which pages you visited and which links you clicked on. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.

3.1.3 Marketing cookies

These cookies can be set up on the website by our advertising partners or by integrating sharing features on social networks. They can be used by these companies to establish a profile of your interests in order to offer you personalized advertisements on other websites.

We encourage you to regularly consult the privacy policy of these social networks, as it may be subject to change, in order to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.

3.1.4 Secure cookies

In order to prevent fraud and protect our systems, the forms on the website may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data about how a user interacts with the website. The way the user navigates the site with his mouse, the way he clicks between the contents, the time he takes to perform tasks and the device he uses are some examples of the data collected. The analysis of these allows the tool to determine the probability that the user is a robot or not. This data may be shared with other products and services of the American company Google.

4. Consent - collection, use, and disclosure

Clinique Chiro-Santé obtains your consent before collecting, using, or disclosing your personal information to third parties, except as provided by law.

In no circumstances will Clinique Chiro-Santé use or disclose personal information without your consent, unless it is authorized or required to do so under applicable legislation.

5. Retention period

We retain your personal information for a period of seven years following their last use, unless the law specifies a different retention period.

6. Security measures

We protect your personal information with security measures (physical, technical, or administrative) appropriate to their nature, to prevent unauthorized access, use, disclosure to third parties, and to prevent losses or other breaches in their protection.

7. Access and correction of your personal information

It is important that the personal information we hold about you is up-to-date. Please inform us of any changes to this information.

Furthermore, you can submit a request for:

  • Access to your personal information;
  • Correction of your personal information;
  • Withdrawal of your consent to the use or disclosure of your personal information;
  • Portability;
  • Cessation of the dissemination of your personal information, de-indexing;

You can do so by contacting Dr Étienne Lefebvre, president, at the following phone number: 450 963-2600

8. Contact us

You can get in touch with us regarding this Privacy Policy, provide feedback, exercise your rights, or file a complaint by contacting Dr Étienne Lefebvre, president, at the following phone number: 450 963-2600

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